Refund and Return Policy for PoppySkincare

Effective Date: December 27, 2024

At PoppySkincare, we are committed to offering high-quality skincare products and ensuring our customers are completely satisfied with their purchases. We understand that sometimes you may change your mind or receive a product that doesn’t meet your expectations. For this reason, we’ve established a clear and transparent return and refund policy to make your shopping experience as seamless and stress-free as possible.

1. Return and Exchange Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • Return Period: The item must be returned within 30 days from the original date of purchase.
  • Condition of Products: Products must be unused, unopened, and in their original packaging. We cannot accept returns for items that have been used, opened, or damaged.
  • Proof of Purchase: A valid proof of purchase, such as a receipt or order number, is required for all returns or exchanges. This helps us verify your transaction and ensure a smooth return process.

Please note that returns that do not meet these criteria may not be eligible for a refund or exchange.

2. How to Return or Exchange an Item

If you wish to return or exchange a product, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@poppyskincares.com to request a Return Authorization Number (RAN). Please include your order number and a brief description of the reason for the return or exchange.

  2. Prepare the Product: Ensure that the product is in its original condition, unused, and unopened, with all seals intact. Place the item in its original packaging to prevent damage during transit.

  3. Return Shipping: Ship the item back to us using a trackable shipping method. We recommend using a reliable carrier with tracking services to ensure that your return is processed promptly. Please note that the customer is responsible for the return shipping costs unless the return is due to our error or a defective product.

3. Refunds

Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please allow additional time for processing through your financial institution.

  • Shipping Fees: Please note that shipping fees are non-refundable. In the case of a return, customers are responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.

  • Partial Refunds: If your return does not meet the eligibility criteria or if the product is returned in a condition that does not allow us to resell it, a partial refund may be issued, or we may decline the return altogether.

4. Non-Returnable Items

For health and safety reasons, certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Sale or discounted items (unless required by law).
  • Gift cards.
  • Opened or used skincare products, due to sanitary concerns.

We ask for your understanding that the return policy does not apply to these items.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at info@poppyskincares.com with a description of the issue and, if possible, provide photographic evidence of the damage or defect.

  • Replacement or Refund: Upon verifying the issue, we will process a replacement or full refund for the damaged or defective item at no additional charge to you.
  • Return Shipping Costs: In cases where the product is defective or damaged upon arrival, we will cover the return shipping costs.

6. Contact Us

If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with a return or exchange, please do not hesitate to reach out to our customer service team. We are here to help!

  • Email: info@poppyskincares.com
  • Phone: +1 (305) 555-1234
  • Address: 5678 Palm Avenue, Suite 101, Miami, Florida 33101, USA

Thank you for choosing PoppySkincare. Your satisfaction is our priority, and we are dedicated to providing you with the best skincare experience. We appreciate your trust in our products and look forward to continuing to serve your skincare needs.